Return Policy Overview
We hope you’re pleased with our service. If for any reason you’re not fully satisfied, any item purchased at AICONZ can be returned for a full refund or exchange within 10 days of receipt. There will be no handling fee charged for the return, but the return postage is the customer's responsibility. The shipping rate you paid for your order will not be refunded since the delivery is completed by the courier. For defective products, we will make a full refund.
Please note that Refunds will not be made in the following cases:
・ Missing any components
・ Worn, altered, or washed products
・ Contaminated products
・ Products in an unsellable condition
・ NOTE! Returns must be approved by AICONZ before shipment
For damaged, defective, or missing merchandise
Please contact us immediately when you find some defective with your item. Remember that you can request the full refund or exchange within 10 days of receipt. Please use an original outer box, bubble wraps, and packing slip for the return. For any package missing some items, we need you to provide an unboxing video as proof.
How to initiate a return or exchange?
If you want to return your order, please follow the steps below. If you want to exchange, you will need to return the original product and place a new order.
[Step 1] Send us a request by email within 10 days of receipt.
[Step 2] Prepare the original box for shipping.
[Step 3] Ship your package using a trackable, insured shipping method. AICONZ cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
You will receive an e-mail once your return has been processed. Please allow five business days from the time we receive your return for it to be processed.
Where do I send my return?
Once we approve your return request, we will provide you with the full address and phone number.
Which courier should I use?
Customers have the financial responsibility for returns coming back to us. We strongly recommend using a traceable, insured shipping method in case of delay or loss. Please keep the tracking details for your records.
When will I receive my refund?
The refund will be processed after your return passes inspection once arriving at our logistics center. Please allow up to five business days for the transaction to be reflected in your account. Refunds generally appear as credit amounts on the statement.